Terms and conditions

Text version of the previous general terms and conditions (PDF version dated 1 January 2025). The former section 6 is replaced by a reference to the separate service terms.

1. Scope

These general terms and conditions of sale and delivery apply only to transactions between businesses. All deliveries, services and quotations by our company, and payments to us, are governed exclusively by the following terms and conditions. Individual agreements deviating from these terms must be in writing and apply only to the particular transaction, expressly excluding subsequent transactions. Acts performed by us in fulfilment of a contract do not constitute acceptance of contractual terms that differ from our own. The purchaser’s differing purchasing terms are valid only if we expressly acknowledge them in writing. By accepting goods or services, the purchaser accepts our general terms and conditions to the exclusion of its purchasing terms. Unless expressly designated as binding in writing, our quotations are always non-binding.

2. Conclusion of contract

The contract is concluded only upon our written order confirmation. Oral or telephone agreements are binding only if subsequently confirmed by us in writing. The customer must conclusively check implementation documents submitted to it (process plans, approval drawings, proofs, approval samples, etc.), including all properties essential and required for the provision of services and use of the product. Any corrections required must be clearly specified by the customer. The customer assumes full liability for documents it provides, such as drawings, gauges, samples, designs, films and printing plates, which form the basis of our services and deliveries, including liability for ensuring that their use does not infringe third-party rights. We have no obligation to verify them. The customer must indemnify and hold us harmless against any third-party claims. We reserve ownership, copyright and rights of use in all training materials, reports, process plans, datasheets, images, cost estimates, quotations, drawings, designs, equipment, films, printing plates, printing blocks and tools supplied to the customer. Disclosure to third parties is permitted only with our written consent. No obligation on our part may be derived from errors, typographical mistakes or similar inaccuracies.

3. Prices

Unless otherwise agreed, prices are ex works (in accordance with Incoterms 2010), plus packaging and VAT at the statutory rate. Prices are based on acceptance of the ordered quantity in one lot. Partial deliveries of the ordered quantity must be expressly agreed in writing. Any resulting additional costs are borne by the customer. Pallets and packaging are exchanged or charged at cost. Prices for moulds used to manufacture thermoformed parts or special containers include sampling costs, but exclude costs for testing and processing fixtures and changes requested by the customer.

4. Payment

Unless otherwise agreed in the quotation, payment must be made to us without deduction within eight days of the invoice date. For first orders, we reserve the right to carry out a credit check and to deliver against advance payment. In the event of late payment, default interest may be charged at the statutory rate applicable to monetary claims arising from business transactions between companies. The customer is not entitled to withhold payment due to incomplete delivery or complaints. If reasonable doubts arise regarding the customer’s ability to pay, we reserve the right to declare all claims immediately due. This also entitles us, after a reasonable grace period, to withdraw from the contract or claim damages for non-performance.

5. Delivery and acceptance obligations

Delivery periods and dates stated by us are non-binding and subject to unrestricted transport availability and complete, correct and timely supply to us. Delivery periods and dates are binding only if confirmed by us in writing. They cease to be binding if the customer subsequently changes the order. We are entitled to make and invoice partial or early deliveries. Where delivery on call is agreed, the goods are deemed called off no later than six months after the order, unless otherwise agreed. We reserve customary commercial deviations from the dimensions specified for our products unless we have expressly guaranteed compliance with those dimensions. For custom-made and converted products, over- or under-deliveries of up to 10% are permitted and taken into account in the invoice.

6. Training and services

Training courses, seminars, training sessions, consultancy, audits, tests and other services are governed exclusively by the separate terms and conditions for training and services, version 1.0 dated 8 January 2026. The former special conditions for learning services no longer apply.

7. Complaints and warranty

The warranty period is one year without exception. Changes to this period require our express written assurance. We are liable for defects in the goods supplied insofar as they arise during proper use and under the operating conditions prescribed by us for the goods, and are attributable to faulty design or defective workmanship. Our technical application advice, whether oral or written, is non-binding and given without liability, including with regard to any third-party intellectual property rights, and does not release the customer from independently checking the suitability of the products to be purchased for their intended purposes. Complaints must be made in writing within eight days of the goods arriving at their destination. Hidden defects must be reported immediately upon discovery. In the event of a properly submitted and justified complaint, we will, at our discretion, grant a price reduction, carry out a repair or replacement delivery (exchange), or refund the purchase price. Making a complaint does not release the customer from its payment obligation. Returning the goods complained of without our prior consent is not permitted. We give no warranty for third-party products. In this respect, warranty rights against the third-party product supplier are assigned to the customer. Compensation for consequential losses caused by defects, lost profit, financial losses and losses arising from third-party claims, such as claims based on intellectual property, copyright or competition law, is excluded in all cases. This exclusion does not apply to liability for personal injury under the Product Liability Act.

8. Retention of title

We retain ownership of the goods until the price has been paid in full. Asserting retention of title in the event of payment default or risk to our claims does not constitute withdrawal from the contract. The customer is prohibited from pledging, transferring as security or otherwise encumbering goods supplied under retention of title.

9. General provisions

Should individual provisions of these terms be or become wholly or partly invalid, the validity of the remaining provisions is unaffected. The wholly or partly invalid provision is replaced by a provision whose economic effect comes as close as possible to that of the invalid provision. The court with subject-matter jurisdiction in Berlin has jurisdiction. The contract is governed by German law, excluding conflict-of-law referral rules. Application of the United Nations Convention on Contracts for the International Sale of Goods (UNCITRAL) is excluded. To avoid the costs of litigation, contact must be made by post in the event of justified complaints, incomplete information, competition-law matters or similar problems. A chargeable lawyer’s warning without such prior contact will be rejected as inadmissible from the perspective of the duty to mitigate loss.

Terms for training and services

Stat-X Deutschland GmbH – competence centre

Business address: Schivelbeiner Straße 48, 10439 Berlin

Seminar and office premises: Voltastraße 5, Building 10, 4th floor, 13355 Berlin

Version 1.0 · As at: 8 January 2026

1. Scope

1.1 These terms and conditions apply to all training courses, seminars, training sessions, consultancy, audits, tests and other services provided by Stat-X Deutschland GmbH to businesses within the meaning of section 14 of the German Civil Code (BGB).

1.2 These terms and conditions constitute an independent contractual basis.

1.3 Individual agreements in quotations and order confirmations take precedence over these terms.

2. Registration and conclusion of contract

2.1 Registrations and orders, including those submitted through our website, constitute binding booking requests by the client.

2.2 A contract is concluded only upon our order confirmation in text form, for example by email.

2.3 The nature, scope, dates and remuneration of the agreed services are set out in the respective quotation or order confirmation.

3. Prices and payment terms

3.1 The prices stated exclude any VAT payable by law. Tax treatment is governed by the applicable statutory provisions.

3.2 Payment terms depend on the nature and scope of the service and are specified in the respective order confirmation.

3.3 Travel, accommodation and other incidental expenses are charged separately unless expressly included in the agreed price.

4. Open training courses and seminars

4.1 Cancellation is free of charge up to four weeks before the event begins.

4.2 For later cancellations or non-attendance, the full participation fee is charged as a flat-rate cancellation fee.

4.3 A suitable substitute participant may be nominated at no additional cost.

4.4 The client retains the right to demonstrate that no loss, or a substantially smaller loss, has occurred.

5. In-house training

5.1 The agreed flat-rate training fee may be cancelled free of charge up to seven calendar days before the event begins.

5.2 If cancellation occurs after the deadline stated in clause 5.1, or if the agreed in-house training cannot take place on the agreed date for reasons attributable to the client, the agreed on-site flat-rate fee is charged as a flat-rate cancellation fee.

5.3 Services already provided and separately agreed, as well as unavoidable travel and incidental expenses, are charged in accordance with clause 7.

5.4 The client retains the right to demonstrate that no loss, or a substantially smaller loss, has occurred.

6. Consultancy and other services

6.1 The scope of services, remuneration and any special cancellation or termination terms are set out in the respective quotation or order confirmation.

6.2 If the client cancels or reschedules, services already provided and demonstrably incurred, unavoidable costs are charged in accordance with clause 7. Further claims for remuneration are governed by the contractual agreements and statutory provisions.

6.3 Statutory termination rights remain unaffected.

7. Preparation, travel and incidental expenses

7.1 If the client cancels or reschedules, preparation services already provided and demonstrably incurred, unavoidable costs, particularly for air and rail tickets, hotel bookings or external services, may be charged insofar as they are attributable to the agreed order.

7.2 This also applies to cancellations that are otherwise free of charge, provided that the costs arose within the agreed service and the possibility of passing them on was contractually stipulated.

7.3 Refunds and expenses saved are taken into account. Costs already covered by a flat-rate cancellation fee will not be charged twice.

8. Delivery and cancellation by Stat-X

8.1 Stat-X provides the agreed services professionally, in accordance with recognised technical practice and taking the agreed scope of services into account.

8.2 The client provides the information, access and operational conditions necessary for delivery in good time.

8.3 Stat-X may cancel events or offer an alternative date for good cause, particularly if the instructor becomes unavailable at short notice or there are insufficient participants.

8.4 If Stat-X cancels, payments already made for services not provided will be refunded unless an alternative date is agreed. Further statutory claims remain unaffected.

9. Training materials and work results

9.1 Training materials, presentations, reports and other content created by Stat-X remain the intellectual property of Stat-X or the respective rights holders.

9.2 The client is granted the right to use the materials and work results provided for the agreed purposes within its own business.

9.3 Publication, commercial distribution or other exploitation beyond the agreed purpose requires Stat-X’s prior consent.

10. Liability

10.1 Stat-X has unlimited liability in cases of intent and gross negligence, and for damage resulting from injury to life, body or health.

10.2 In cases of slight negligence, Stat-X is liable only for breaches of material contractual obligations. In such cases, liability is limited to foreseeable damage typical of the contract.

10.3 Mandatory statutory liability provisions remain unaffected.

11. Final provisions

11.1 The law of the Federal Republic of Germany applies.

11.2 The place of jurisdiction is Berlin, insofar as legally permissible.

11.3 If individual provisions of these terms are or become invalid, the validity of the remaining provisions remains unaffected. The statutory provisions apply in place of the invalid provision.